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Operations Control Center Duty Manager job

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Swissport SA, LLC jobs
Job ID:  1711576
Employer:  Swissport SA, LLC
Job Category:  Other Airport Employer
Employment Type:  Full Time
Job Summary

The Operations Control Center (OCC) Duty Manager is the central point of communication for the daily operation and the operational decision maker for a given shift. The OCC Duty Manager tracks aircraft movement of our customers and communicates the movements to the operating departments; logs daily flight activity; Solves problems; Proactively manages the operation to include manpower ; Ensures the operation is conducted in accordance with Swissport safety regulations and SOP; and communicates to both internal and external customers in a timely and professional fashion.

Job Responsibilities
  • Coordinate daily flight activity between all Operating Departments at LAX.
  • Communicate all daily flight schedule changes to all affected Operation Departments and reallocate resources to facilitate on-time departures.
  • Ensure all Swissport controllable services are completed for an on-time departure.
  • Communicate with all levels of management, operating departments, customers and other agents in a timely and accurate manner.
  • Proactively manages the operation
  • Performs administrative duties related to the operation
  • Ensure daily flight activity logs are accurate for proper invoicing.
  • Makes operational decisions
  • Optimize the use of the ramp staff for flight activity coverage.
  • works with other team members to solve problems and make decisions
  • Other duties as assigned

Qualifications and Competencies
  • Bachelors or Associates degree a plus, but not required
  • Operation's management aptitude
  • Able to think critically and problem solve
  • Team Player
  • Problem solver
  • Leadership qualities
  • Able to make difficult decisions while under pressure
  • Integrity, commitment to excellence and service oriented
  • Able to hold self and others accountable
  • Able to learn different skillsets and computer systems
  • Willing to be cross functional
  • Able to multi task
  • Safety mindset
  • Compliance mindset
  • Results driven
  • Excellent communication skills (written and verbal)
  • Proficient in Microsoft Excel and Word applications
  • Excels working in a fast paced environment
  • 1 to 3 years' experience in airport operations environment
  • Flexible schedule including weekends, holidays and evenings
  • Understanding of ramp operations
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Able to follow processes and procedures and apply flexible approach when required
About us

Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience".
Equal Employment Opportunity Statement

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

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