Customer Service Agent job
|Employer:|| Mercury Air Cargo|
|Job Category:||Other Airport Employer|
Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for operations.|
Duties and Responsibilities:
•Prepare documentation prior to flight arrival, review, organize, make copies and distribute accordingly.
•Coordinate check-in with warehouse personnel.
•Travel to Airport Operational Area (AOA) to meet flight upon arrival and retrieve documents.
•Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility.
•Provide assistance to customers arriving to retrieve their documents and freight.
•Collect and secure the appropriate charges and document method of payment.
•Process Customs Out (proof of delivery) for every transaction before the customer's departure.
•Assist in completion of MAWBS for over-the-counter shipments.
•Confirm all bookings are accepted
•Confirm TSA mandatory screening.
•Confirm Dangerous Goods have been checked within aircraft limits.
•Data capture AWB information into airline system(s).
•Manifest flight based on information received from the warehouse.
•Print cargo pallet message, deadload and NOTOC and deliver to the aircraft.
•File maintenance of all pertinent documents and records.
•Prepare various reports (Irregularity Report, Weekly Import Statistics)
•Follow specific procedure for Dangerous Goods shipments when received, including procedure when Dangerous Goods are abandoned by consignee.
•Answer telephone and respond to incoming calls.
•Demonstrate diligence required to maintain security under the Airport Police, Transportation Security Administration (TSA) and United States Customs/Border Protection (USCBP) Regulations. You will challenge any and all persons not displaying an airport I.D. badge within a Mercury warehouse or any Airport Operational Area. (AOA).
•Maintain records and appointments necessary for employment on the airport such as: airport badge appointments, USCBP interviews or other government required meetings.
Customer Service Agent
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
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