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Customer Service Agent job

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Aerounion jobs
Employer:  Aerounion
Job Category:  Airlines
Employment Type:  Full Time
10/12/2017

Summary: Agent will prepare document and manifest packets for both US Customs and uplift on departing flights. Agent will also act as customer service rep with cargo shippers, trucking companies and airline customers.

 

Essential Duties and Responsibilities:

  • Receive import manifest and matches against documents retrieved from inbound flights and updates computer system with appropriate information.
  • Prepares import documents for presentation to all needed government agencies.
  • Advise customers on status of the freight and any fees that must be collected.
  • Prepares transfer documents for transit freight to be delivered to other air carriers.
  • Prepare, present and has validated by government agencies appropriate permits for uplift and departure of outbound flights.
  • Accepts dangerous goods cargo for transport (DG certified accepting agent only).
  • Review and resolve documentation problems to ensure and prevent error and flight delays.
  • Inspect any special handling requirements to ensure specific operational and safety will be applied (ex: DG, Perishables, AVI’s).
  • Update cargo booking information, create cargo manifest and other documents.
  • Makes and delivers all appropriate documents to outbound flights.
  • Work closely with the weight & balance and warehouse operation.
  • Transport aircraft crew to and from US Immigration for clearance of travel documents.
  • Other duties as assigned.

 

Job Qualifications:

  • Must be at least 18 years of age
  • 1+ years of industry experience
  • High school diploma or equivelant
  • Valid State Driver License
  • Proficiency in Microsoft Office

Preferred:

  • Bilingual: Spanish

Equal Employment Opportunity Statement

Aerounion is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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