We use cookies. Find out about cookies here. By continuing to browse this site you are agreeing to our use of cookies.
Accept
Sign in
Candidate registration
Candidate registration
Employer registration
Sign in
Candidate registration
Employer registration
Sign in
Forgot password
Forgot password
Sign in
Candidate registration
Sign in
Employer registration
employeer-portal icon
fb icon

Customer Service Agent - 213 job in Los Angeles

Vacancy has expired

Sign in
Candidate registration
#alert
Mercury Air Cargo jobs

Los Angeles, California (CA)

Job ID:  5567
Employer:  Mercury Air Cargo
Job Category:  Other Airport Employer

Location
City:  Los Angeles
08/29/2018

Description
Job Details
Level: Entry
Job Location: Mercury Air Cargo (AVION) - Los Angeles, CA
Salary Range: Undisclosed
Job Category: Customer Service

Duties and Responsibilities
  • Prepare documentation prior to flight arrival, review, organize, make copies and distribute accordingly.
  • Coordinate check-in with warehouse personnel.
  • Travel to Airport Operational Area (AOA) to meet flight upon arrival and retrieve documents.
  • Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility.
  • Provide assistance to customers arriving to retrieve their documents and freight.
  • Collect and secure the appropriate charges and document method of payment.
  • Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
  • Assist in completion of MAWBS for over-the-counter shipments.
  • Confirm all bookings are accepted
  • Confirm TSA mandatory screening.
  • Confirm Dangerous Goods have been checked within aircraft limits.
  • Data capture AWB information into airline system(s).
  • Manifest flight based on information received from the warehouse.
  • Print cargo pallet message, deadload and NOTOC and deliver to the aircraft.
  • File maintenance of all pertinent documents and records.
  • Prepare various reports (Irregularity Report, Weekly Import Statistics)
  • Follow specific procedure for Dangerous Goods shipments when received, including procedure when Dangerous Goods are abandoned by consignee.
  • Answer telephone and respond to incoming calls.
  • Demonstrate diligence required to maintain security under the Airport Police, Transportation Security Administration (TSA) and United States Customs/Border Protection (USCBP) Regulations. You will challenge any and all persons not displaying an airport I.D. badge within a Mercury warehouse or any Airport Operational Area. (AOA).
  • Maintain records and appointments necessary for employment on the airport such as: airport badge appointments, USCBP interviews or other government required meetings.

Qualifications

Minimum Requirements:
  • Must be at least 18 years of age
  • Must possess clean driving record and valid driver's license (10-year DMV print-out required)
  • Must provide 10 years background employment/education information
  • Must provide proof of the legal right to work in the United States such as: passport, birth certificate or work permit/visa.
Physical Demands/Working Environment:
  • Must be able to lift up to 50 lbs.
  • Tolerate moderate to loud levels of noise within the work environment
  • Stand and remain standing for periods up to 3 hours without sitting
  • Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol
  • May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Knowledge, Skills & Abilities (Desired):
  • Typing skills with ability to type a minimum of 35 wpm.
  • English proficiency (e.g., reading, writing, speaking, listening)
  • Mental abilities (e.g., visual observation and identification, mental rotation)
  • Interpersonal skills (e.g., customer service, dependability)
  • Work values (e.g., responsibility, honesty, integrity)
  • Knowledge of basic arithmetic and mathematics
  • Comprehension of airway bill import procedures and government regulations
  • Attention to detail and organization skills
  • Ability to follow instructions from supervisor or lead agent
  • Ability to work as an effective team member
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.
ref: (5567)
Back to search results

Sign Language Interpreters, Communication Access Real-Time Transcription. Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strong recommended. For additional information, please contact LAWA's Coordinator for Disability Services at (424) 646-5005 or via California Relay Service at 711

Job Search

Popular categories: Other Airport Employer (205) | Transportation (97) | Airlines (50) | Maintenance (38) | Construction (35) | Retail (19) | Concessions (18) | Engineering (5)

flight