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Customer Service Agent - Jupiter job in Los Angeles

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Mercury Air Cargo jobs

Los Angeles, California (CA)

Job ID:  5614
Employer:  Mercury Air Cargo
Job Category:  Other Airport Employer

City:  Los Angeles

Job Details
Level: Entry
Job Location: Jupiter Airlines - Los Angeles, CA
Salary Range: Undisclosed
Job Category: Customer Service

Duties and Responsibilities
Job Summary:
Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for Export and import operations.
Duties and Responsibilities:
  • Prepare documentation, review, organize, make copies and distribute accordingly.
  • Coordinate check-in with warehouse personnel for visual inspection and quality control.
  • Notify Customer on the Onboard confirmation, Checking Master Airway Bill (MAWB) of shipments for departure and arrival at the destination.
  • Provide assistance to customers on quotations.
  • Collect and secure the appropriate charges and document method of payment.
  • Process "Customs Out" (proof of delivery) for every transaction before the customer's departure.
  • Assist in completion of MAWBS for over-the-counter shipments.
  • Confirm all bookings are accepted with the Airlines
  • Data capture AWB information into Magaya system.
  • Print cargo labels.
  • File maintenance of all pertinent documents and records.
  • Prepare various reports (Sales Report, Weekly Billing report)
  • Follow specific procedure codes to the airlines, including procedure when Goods are delivered by trucking company.
  • Answer telephone and respond to incoming calls.
  • Demonstrate diligence required to maintain security under the Airport Police, Transportation Security Administration (TSA) and United States Customs/Border Protection (USCBP) Regulations. You will challenge any and all persons not displaying an airport I.D. badge within a Mercury warehouse or any Airport Operational Area. (AOA).
  • Maintain records and appointments necessary for employment on the airport such as: airport badge appointments, USCBP interviews or other government required meetings.


Minimum Requirements:
  • Must be at least 18 years of age and Working weekends with little or no supervision.
  • Must possess clean driving record and valid driver's license (10-year DMV print-out required)
  • Must provide proof of the legal right to work in the United States
Physical Demands/Working Environment:
  • Must be able to lift up to 50 lbs.
  • Tolerate moderate to loud levels of noise within the work environment
  • Stand and remain standing for periods up to 3 hours without sitting
  • Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol
  • May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Knowledge, Skills & Abilities (Desired):
  • Typing skills with ability to type a minimum of 35 wpm.
  • English proficiency (e.g., reading, writing, speaking, listening)
  • Mental abilities (e.g., visual observation and identification, mental rotation)
  • Interpersonal skills (e.g., customer service, dependability)
  • Work values (e.g., responsibility, honesty, integrity)
  • Knowledge of basic arithmetic and mathematics
  • Comprehension of freight handling procedures and government regulations
  • Attention to detail and organization skills
  • Ability to follow instructions from supervisor or lead agent
  • Ability to work as an effective team member
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
This job description is a summary of duties for which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.
ref: (5614)
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Sign Language Interpreters, Communication Access Real-Time Transcription. Assistive Listening Devices, or other auxiliary aids and/or services may be provided upon request. To ensure availability, you are advised to make your request at least 72 hours prior to the meeting you wish to attend. Due to difficulties in securing Sign Language Interpreters, five or more business days notice is strong recommended. For additional information, please contact LAWA's Coordinator for Disability Services at (424) 646-5005 or via California Relay Service at 711

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